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02-14-2011, 05:13 PM #1
My smart center is closing! How do I get parts?
As many of you may have already heard the distribution and sales of smart cars in the US is transitioning to Mercedes Benz from Penski. The change will be happening over the next several months.
Some dealerships will be closing, but many new ones may open in the current MB Dealerships. During the next several months smart USA will be transferring portions of their operations to MB. During this time there may be some unexpected delays or issues, however we are confident that the MB USA Team will work rapidly to make the transition happen as quick and painless as possible.
In the event that your local dealership is closing or being short on parts and/or accessories rest assured that we will do our best to assist you in getting you any needed service and/or replacement parts. We have many suppliers locally and from all over Europe that supply us with OEM smart car parts and accessories. We do not expect any major changes in our supply lines.
If we can ever be of assistance please do not hesitate to give us a call at 562-981-6800 or email us at email@example.com.
Thank you as always for your continued support.
02-14-2011, 08:23 PM #2
Thanks, that is good to knowWHAT'S YOUR STORY?
02-14-2011, 08:28 PM #3
Boris, I am glad to see this post; even though my dealership is an MB dealership, one never knows how all this is pan out. I do hope you cross-post this to the other forums.GetSmrt
02-15-2011, 03:06 PM #4
08-19-2011, 07:46 PM #5
As the Smart Specialist for the new Smart Center of Westminster, Colorado, I would like to extend my gratitude to all Smart drivers for their patience during the recent transition in SmartUSA management. I realize many of you had strong relationships with your dealerships and service departments and this change-over has been inconvenient for all Smart drivers at the very least. Rest assured that Mercedes-Benz takes its new commitment to the brand extremely seriously and you need not worry about any similar shifts in the future. We are very excited to provide even better service and support than you enjoyed over the past few years!
Here at the Smart Center of Westminster (located in the same facility as Mercedes-Benz of Westminster), we are proud not only to offer the parts you need for your Smart but employ the best trained and most qualified Smart Service Technicians in Colorado. We also keep a full inventory of Smart Pure, Passion, and Cabriolet models at the dealership with a wide range of equipment. Should you find yourself in the market for another Smart, we have two extremely knowledgeable and committed Smart Specialists at your disposal.
Should you be in the Colorado area and require assistance with your Smart, please do not hesitate to contact us directly (if you are not in Colorado, call or write anyway; I'd be happy to help you locate your local Smart Center).
Again, thank you very much for your patience through this transition, and happy Smart driving!
10-02-2013, 12:12 AM #6
I guess for new detailers and body shops it should be best to be locating in a are for which the existing persons affiliated to be reaching you in the most feasible manner.
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